Privacy Policy

BalmMe Australia is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with our brand—online and offline.

We may collect the following personal information when you shop with us, sign up, or contact us:

  • Your name and contact details (email, phone number, postal address)

  • Payment information (processed securely via trusted providers)

  • Order history and preferences

  • Feedback or queries you send us

  • Website usage data (via cookies and analytics)

We collect personal information through:

  • Our website forms and checkout

  • Email subscriptions and social media interactions

  • Surveys, promotions, or events

  • Customer service communications

We use your information to:

  • Process and deliver your orders

  • Communicate updates, offers, or support

  • Improve our products and services

  • Ensure compliance with Australian laws

  • Prevent fraud or misuse of our website

We only share your data when necessary and only with:

  • Payment providers like Stripe or PayPal

  • Couriers and delivery partners

  • Email and IT service providers

  • Regulators or authorities if legally required

We do not sell or rent your personal data to third parties.

We take the protection of your data seriously. All personal information is stored securely and only retained for as long as necessary to fulfill its intended purpose or comply with legal obligations.

We use cookies and third-party analytics tools to:

  • Improve website performance

  • Tailor your shopping experience

  • Understand how visitors use our site

You can adjust your browser settings to control or block cookies at any time.

You have the right to:

  • Access or update your personal details Opt out of marketing communications

  • Request deletion of your information (where legally permitted)

  • Make a privacy complaint

Please contact us directly if you have any questions about this policy or your data.